Terms & Conditions

In these Terms & Conditions of Trade:

“Agreement” means any Agreement or Contract entered into for the provision of goods or services by Fast Promos Pty Ltd (“Fast Promos”) to the Customer.

“Customer” means a person, firm or corporation, jointly and severally if there is more than one obtaining goods and services.

“Intellectual Property” means all copyright, trademarks, designs, patents, specifications, formulations and confidential information, whether registrable or not.

“GST” has the meaning given to that term in A New Tax System (Goods & Services Tax) Act 1999 as amended.

“Goods or Services” means the goods or services provided by Fast Promos to the Customer.

“Terms” means these Terms and Conditions of Trade.


Please note: It is highly recommended that PMS colours are provided to match your corporate colours as close as possible when decorating with embroidery or screen/pad/plastisol printing. Exact matches are not always possible. If PMS colours are not provided we cannot take responsibility for incorrect colours, however we will always do our best to match as close as possible.

Photos of sample embroidery are not always an accurate indication of colours or stitching, therefore we also recommend sending a physical sample for your approval. Additional costs may apply for postage.
One sample is included as part of your quote. If you request any changes to artwork, size or colours additional set up costs may apply.
Please note that embroidery on caps without a centre seam running all the way from the top button to the peak (such as Trucker Mesh Caps) may be slightly off centre. Please allow tolerance of up to 5mm.


2.1 Unless otherwise agreed by Fast Promos in writing, the Terms apply exclusively to every Contract for the sale of goods or services by Fast Promos to the Customer and cannot be varied or supplanted by any other Terms  and Conditions, including the Customer’s Terms and Conditions of purchase (if any).

2.2 Any written quotation provided by Fast Promos to the Customer concerning the proposed supply of Goods or Services is :

(a) Valid for 30 days.

(b) Subject to the Customer offering to enter into an agreement and accepting these Terms.

2.3 Fast Promos in its absolute discretion may refuse to accept any offer. It is the Customer’s responsibility to provide Fast Promos with clear and accurate specifications and specific requirements in relation to the Goods or Services.

2.4 Fast Promos may vary or amend these Terms by written notice to the Customer at any time. Any variations or amendments will apply to orders made by the Customer after the date of notice.



3.1 Prices quoted exclude GST and any other taxes or duties imposed on or in relation to the Goods or Services. In addition to the payment of the price of Goods or Services, the Customer must pay any GST and any other taxes or duties imposed on the Goods or Services.

3.2 If the Customer requests any variation to the Agreement, Fast Promos may increase the price to account for the variation.

3.3 Where there is any change in the costs incurred by Fast Promos in relation to the Goods or Services, Fast Promos may vary its price for the Goods or Services in order to take account of any such change, by notifying the Customer.



4.1 Subject to the following sub-clauses, payment for Goods or Services must be made within 30 days from date that the Goods or Services are invoiced.

4.2 Fast Promos reserves the right to require payment in full prior to or on delivery of the Goods or commencement of the Services.

4.3 Payment terms may be revoked or amended at the sole discretion of Fast Promos immediately upon giving written notice to the Customer.

4.4 The Customer must not, on the grounds of alleged non-compliance with quantity, standard or performance, or any other reason, withhold or deduct payment of any amount due whatsoever.



  1. If the Customer defaults in payment by the due date of any amount payable to Fast Promos then all monies which would become payable by the Customer to Fast Promos at a later date on any account, becomes immediately due and payable and Fast Promos may, without prejudice to any other remedy available to it:

(a) Claim a general lien over all the Customer’s goods and the Customer’s goods in the possession of Fast Promos and subject to giving 14 days written notice to the Customer, sell the Goods in any manner as Fast Promos deems appropriate and allocate the proceeds to the repayment of any sum which is due and payable by the Customer to Fast Promos;

(b) Charge the Customer interest on any sum due at the prevailing rate pursuant to the Penalty Interest Rates Act 1983 plus 2% for the period from the due date until the date of payment in full;

(c) Charge the Customer for and the Customer must indemnify Fast Promos from, all costs and expenses (including without limitation all legal costs and expenses) incurred by it resulting from the default or in taking action to enforce compliance with the Terms or to recover any goods;

(d) Cease or suspend for such period as Fast Promos thinks fit, supply of any further Goods or Services to the Customer;

(e) By notice in writing to the Customer, terminate any agreement with the Customer so far as unperformed by Fast Promos;

without effect on the accrued rights of Fast Promos under this Agreement.



  1. Until full payment in cleared funds is received by Fast Promos for all Goods or Services supplied to the Customer as well as all other amounts owing to Fast Promos by the Customer:

(a) Title and property in all Goods remains vested in Fast Promos and does not pass to the Customer.

(b) The Customer must hold the Goods as fiduciary bailee and agent for Fast Promos.

(c) The Customer must keep the Goods separate from its other goods and maintain the labelling and packaging of Fast Promos.

(d) The Customer is required to hold the proceeds of any sale of the Goods on trust for Fast Promos on a separate account, however failure to do so will not affect the Customer’s obligations to deal with the proceeds as trustee.

(e) Fast Promos may without notice, enter any premises where it suspects the Goods may be and remove them, notwithstanding that they may have been attached to other goods which are not the property of Fast Promos, and for this purpose the Customer irrevocably licenses Fast Promos to enter such premises and also indemnifies Fast Promos from and against all costs, claims, demands or actions by any party arising from such action.



7.1.1 Any period or date for delivery of Goods or the provision of Services stated by Fast Promos is intended as an estimate only and is not a contractual commitment. If for any cause or reason beyond Fast Promos control delivery may be hindered, the Agreement shall be voidable at Fast Promos option with no right given to the Customer to claim for any damage, loss, cost or expense whatsoever.

7.1.2 Fast Promos will use its reasonable endeavours to meet any estimated dates for delivery of the Goods or completion of the Services by Fast Promos and Fast Promos shall not accept any liability whatsoever for any delays from any cause whatsoever.



  1. Unless otherwise agreed in writing by Fast Promos, the Customer will be responsible for all costs associated with delivery, including freight, insurance and other charges arising from the point of dispatch of the Goods to the Customer to the point of delivery.


  1. The Customer acknowledges that:

(a) It has the sole responsibility of satisfying itself that the Goods or Services are suitable for the use of the Customer or any contemplated use by the Customer, whether or not such use is known by Fast Promos.

(b) Any description of the Goods provided in a quotation or invoice is given by way of identification only and the use of such description does not constitute a contract of sale by description.

(c) The Customer may not have revealed to Fast Promos the full contents or specifications of the Goods and as a consequence Fast Promos cannot be held responsible for the effect of the use to which the Customer puts the Goods.

(d) The Customer cannot make any claim or demand for any matters hereinbefore referred to in this clause.



10.1 If there are circumstances beyond the control of Fast Promos and Fast Promos is unable to effect delivery or provisions of the Goods or Services, then Fast Promos may cancel the Customer’s order (even if it has already been accepted) by notice in writing to the Customer and Fast Promos accepts no liability in relation thereto.

10.2 No purported cancellation or suspension of an order or any part thereof placed by the Customer is binding on Fast Promos after that order has been accepted.

10.3 If the Customer cancels, suspends or alters an order after acceptance by Fast Promos, then the Customer will be liable to pay all costs incurred by Fast Promos including but not limited to, labour, costs, material, administration costs for work carried out on the order prior to cancellation or suspension and the loss of profit that Fast Promos would have received had the order been processed.



11.1 Fast Promos will not be liable for any defects, shortages, damage or non-compliance with the specifications in the Agreement unless the Customer notifies Fast Promos in writing with full details within 5 days of delivery of the Goods or provision of the Services.

11.2 If the Customer fails to give the aforesaid notice as required, it is deemed to have accepted the Goods or Services.

11.3 If any defects, shortages, claim for damages or non-compliance with the Agreement specifications are accepted by Fast Promos, Fast Promos may, at its option, replace the defective or missing Goods or re-provide Services, or refund the price of the defective or missing Goods or Services.

11.4 Fast Promos will not under any circumstances accept Goods for return:

(a) That have been altered in any way;

(b) That have been used; or

(c) That are not in their original condition and packaging.

11.5 The Customer must obtain Fast Promos prior written approval for the return of Goods and pay all service, material and freight charges associated with the return of Goods unless Fast Promos accepts the reason stated for the return is due to its fault. The Customer is liable to pay Fast Promos for those Goods or Services that are retained by the Customer and which are not the subject of any defect, damage or non-compliance with the specifications in the Agreement.



12.1 The Customer acknowledges that it has no priority right or interest in any intellectual property created or owned by Fast Promos in the design, creation or manufacture of the Goods or provision of the Services. The Customer must not at any time create, sell, manufacture or process any goods or services using or taking advantage of Fast Promos intellectual property without prior written consent.

12.2 The Customer warrants that, where it provides intellectual property for use by Fast Promos in relation to the Goods or Services, it is legally entitled to do so and the Customer will indemnify Fast Promos against all claims made against Fast Promos with regard to any intellectual property rights that a third party may claim to hold in regard to the Customer’s Goods or Services.

12.3 Any intellectual property provided to the Customer by Fast Promos in connection with the Goods or Services remains the exclusive property of Fast Promos and must be returned to Fast Promos on demand and must not be copied, reverse engineered or communicated to any third party without the express written consent of Fast Promos.



  1. Subject to this Agreement, Fast Promos hereby grants to the Customer a limited, non-exclusive, non-transferable licence to use the intellectual property relating to the Goods or Services for the Customer to use the Goods or benefit from the Services. The Customer must not in any way assign, transfer, modify or alter Fast Promos intellectual property in an unauthorised manner or for an unauthorised purpose.


  1. The risk in the Goods and all insurance responsibility for theft, damage or otherwise in respect of the Goods will pass to the Customer immediately on the Goods being despatched from Fast Promos premises and the Customer assumes all risk and liability for loss, damage or injury to persons or to property of the Customer, or third parties arising out of the use or possession of any of the Goods sold by Fast Promos.


15.1 Except as specifically set out herein, or contained in any warranty statement provided with the Goods or Services any term, condition or warranty in respect of the quality, merchantability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the Goods or Services, whether implied by statute, common law, trade usage, custom or otherwise, is hereby expressly excluded to the extent that the law permits. Fast Promos is not liable for any indirect or consequential losses or expenses suffered by the Customer or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party.

15.2 Fast Promos will not be liable for any loss or damage suffered by the Customer where Fast Promos has failed to deliver Goods or Services or fails to meet any delivery date or cancels or suspends the supply of Goods or Services.


  1. If any part of the Terms is unenforceable, it shall be read down so as to be enforceable or, if it cannot be so read down, the part shall be severed from these Terms without affecting the enforceability of the remaining part of the Terms.



  1. The Customer undertakes and agrees that it will not disclose any confidential information to any person or use any knowledge or information obtained by it from Fast Promos during the period of this Agreement or thereafter which is of a secret or confidential nature relating to the business, equipment, processes, services or product content offered or used by Fast Promos without prior written consent from Fast Promos


  1. These Terms contain the entire agreement between Fast Promos and the Customer and no variation hereof shall be binding on Fast Promos unless such variation is in writing and signed by a duly authorised officer of Fast Promos.