Fast Promos FAQs

Can I see samples of your promotional products before placing an order?

Yes, we can provide samples of our products. Please contact our customer happiness team to request samples, and we’ll be happy to assist you.

How can I place an order for promotional products?

Placing an order is easy! Simply browse our online catalogue, select your desired products, and follow the online ordering process. If you need assistance, our customer happiness team is ready to help.
We are also happy to take orders via email.

What is the minimum order quantity for custom promotional products?

We offer a range of customization options, including screen printing, embroidery, engraving, and more. Visit our Branding Methods Explained page for details on the available options for each product.

How much do you charge for freight?

You can find all our freight and shipping fees on our Shipping & Lead Times page

What file formats do you accept for artwork and logos?

We accept commonly used file formats such as .AI, .EPS, .PDF, and high-resolution .JPG or .PNG. Our artwork guidelines provide more details on file requirements.

What is the standard production time for orders?

Standard production times vary by product and customisation. Typically, it takes 10 business days from approval of the proof. Please check the Shipping & Lead Times page or contact us for specific details. We are always happy to accommodate urgent orders where we can, if you let us know.

Is rush or expedited production and shipping available?

Yes, we offer rush production and expedited shipping options. Contact our customer happiness team to discuss your specific needs and available options.

How do I get a quote for my custom order?

To receive a custom quote, simply fill out our online quote request form or contact our customer happiness team via phone, email or live chat. Provide details about the products, quantity, and customization preferences, and we’ll promptly get back to you with a quote.

Are there any setup or artwork fees?

Customised jobs require a set up fee and we include this in your price. Unbranded items do not attract a set up fee. An artwork fee will apply if you would like us to prepare a design for you. Contact our customer happiness team to discuss your specific needs and available options.

What is your return policy for customised products?

Unfortunately, once a product is customised it cannot be returned due to change of mind or an error on you part. However, if there is something wrong with the quality of the product we will of course rectify it or refund it.

Can I reorder a previous custom promotional product without going through the entire process again?

Yes, of course. You can just email us with your previous order details and we can proceed from there.

What payment methods do you accept?

We accept bank deposits, credit cards, paypal, Google pay and Apple pay. We do require prepayment to get started on your job.

Can I cancel or modify my promotional product order after it’s been placed?

As long as the order has not yet gone to print, yes you can modify it. Please contact our customer happiness team to do so.

Can I order a mix of different promotional products in a single order?

Yes, you definitely can. Just add them to your cart like any other online shopping experience.

Are there any quantity discounts available?

Yes. All of our products have quantity discounts. Please check the individual product for pricing details.

Do you offer eco-friendly or sustainable promotional product options?

Yes we do. You can find them here at our Impact Aware page.

Can you help with design ideas for my promotional products?

We can help you. We have a team of designers that can bring your ideas to life.

How do I contact your customer happiness team for further assistance?

You can call us on 1300 008 300, email info@fastpromos.com.au, Live Chat on our website or complete an enquiry form on our website